Refund policy
At Pawsy Wellness, your satisfaction is our priority. We offer a 30-day happiness guarantee because we want you and your dog to feel confident about your purchase.
If your dog does not love their Pawsy bed for any reason, please contact us within 30 days of receiving your order, and we will gladly assist you with a refund.
30-Day Happiness Guarantee
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a refund or return.
To start a return or refund request, please email us at:
Please include your order number, proof of purchase, and a brief description of the issue so we can process your request as quickly as possible.
Return Eligibility
To be eligible for a return, your item must generally be in the same condition that you received it, unused, with tags, and in its original packaging.
However, under our 30-day happiness guarantee, we may process refunds directly depending on the situation. In many cases, you may not be required to ship the item back.
Damages or Issues
Please inspect your order as soon as it arrives.
If your item is defective, damaged, or if you received the wrong item, please contact us immediately at:
We will review the issue and work quickly to make it right.
Refunds
Once your refund request has been reviewed and approved, your refund will be processed back to your original payment method within 5 business days.
Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
Questions
For any questions about returns, refunds, or damaged items, please contact us anytime at: